Free Shipping:This item qualifies for free shipping within Canada via Canada Post Expedited Parcel excluding remote locations since the order is above $49. (Product no longer qualifies if a coupon or promotion is applied which lowers the subtotal under $49.)
OEM: Are products made by the Original Equipment Manufacturer under its own name and branding. OEM products take on the warranty of the manufacturer and not of the vendor. (Coupons do not apply to OEM products.)
Low Profit: Products sold at a low profit margin. (Coupons do not apply to low profit products.)
On Sale: Products offered for purchase at a reduced price normally for a limited period. (Coupons do not apply to on sale products.)
Clearance: Final sale items or discontinued items at extremely discounted prices. All items tagged CLEARANCE may not be returned or exchanged as all purchases are final on clearance items. (Coupons do not apply to clearance products.)
Place an order
Add at least one item to your shopping cart and, once you decide to checkout, click the ‘Checkout’ button at the top right corner of the website.
During checkout, you can review your order before completing the transaction. You can change the quantity of the items, enter a promotion coupon, enter a savings codes, select a shipping option, place your shipping address and choose your payment method.
The following companies are the couriers we are working with to send your orders. Once your order has been shipped, you will receive an email notification with your shipping confirmation and tracking number (if provided by the courier). The availability of the tracking service depends on the shipping method you have chosen at the checkout. To track your package, click on the courier’s tab below to be redirected to their webpage. Please use a tracking number provided in the Shipping Confirmation email to track your package.
In some cases, it may take up to 4-5 business days for a package to be delivered. If you did not receive your package for more than 10 days, please contact our customer support team and we will resolve this issue in a timely manner. At PrimeCables.com, we strive to provide our clients with a fast, easy and stress free shopping experience.
Sometimes tracking information won't be available. The delay in providing information of your order’s progress may be due to the timing on the courier’s tracking system or to the specifications of a particular tracking system.
Change or cancel your order:
We suggest for you to call us or use our online chat system immediately to cancel or modify any order; emails and inquiries are not the fastest way for cancelling or editing an order. Our toll free number is 1-844-947-8378.
Since we want our customers to get their items as soon as possible; the orders placed before noon are usually processed on the same business day. It is the customer’s responsibility to cover any shipping cost if any errors occur after the order is processed.
Once an order has been processed by our warehouse, you may not cancel or change your order. If you have purchased an incorrect product, simply ask for a return authorization from our customer service and return the items to us to obtain a refund. Please note that once the item is shipped out we do not refund shipping cost.
For all online orders: if you see any price drop on our website for a product you have purchased, you can contact us within the 7 days following your order and we will arrange a refund to your store credit of the difference. Please note, if the price difference lowers your subtotal bellow the minimum required for free delivery, shipping charges will be applied. Exceptions; clearance items & special coupon events.
Please check your order confirmation email. If the order information is incorrect or incomplete, customers are responsible to report it immediately to our customer service so that the order may be updated and changed accordingly. If the problem is not fixed in time and the order is shipped out, customers will be responsible for the cost of resending the order.
We reserve the right to charge a 20% restocking fee for non defective returns.